We ordered some euro cylinder locks, keyed alike so we don't end up with lots of keys for the different external doors, from a web based company Direct Locks. Their website looks pretty normal, and I have spoken to people at the company to check a few details of the locks. When the locks were taking longer than expected I phoned them, and after getting their voicemail a couple of times, finally got through and talked to somebody who said they'd check progress. They did, and emailed me to let me know there was a delay with their supplier and advised a new delivery date. This has long since gone past.
Since then any calls to Direct Locks have been diverted to voicemail and the emails have stopped. So I thought I'd see if anybody else has had problems...and wish I'd done this sooner as I soon came across 'net posts of very similar stories. It turns out that they may have been a ligitimate company, but have gone insolvent and are still taking peoples' cash. Okay, so I've only lost a few pounds but if they've got my credit card details....
So I phoned the bank, and before I knew it they'd stopped my credit card. 'You'll get your new one in 5 working days' I was told. Fantastic, just what I need when in the middle of a building project with various purchases to make!
When you consider what we've spent on Hillside the scale of the apparent fraud is thankfully minor, but it's frustrating to lose the credit card and will make me think a little harder about who I entrust my card details to in future.
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